Passwords are CaSe sEnSiTiVe. That is, flOWer and FloWer are seen as two completely different passwords. You must enter your password exactly as it was sent to you by the system. Also, please doublecheck and make sure that you have not mistaken a number for a letter, or vice versa. Zero and the letter “O” look a lot alike, as do l (“el”) and 1 (“one”).